Reference

Understand Your Rights Before You Start

These legal terms set out what you agree to when you open an account with mambosbet and use our services where local law permits.

Jurisdiction-dependent accessAccount eligibility rulesDANA, OVO, GoPay transaction termsData handling policyRight to request changes
mambosbet Understand Your Rights Before You Start
HOW WE HANDLE THIS

Data, Security and Account Policy in Practice

We handle account data with specific controls — not blanket promises. Here is how each area works in practice so you know what to expect when you interact with our platform.

Data Retention

Account records, transaction logs, and wallet verification data — whether via DANA, OVO, or GoPay — are kept for the period required by our operational and legal obligations, then securely deleted.

Cookies and Session Tracking

We use session cookies to keep your account active and preference cookies to remember your lobby settings. You can manage cookie preferences from your browser; blocking all cookies may affect login and deposit flow.

Account Security

Every login triggers an OTP verification step sent to your registered mobile number. If you suspect unauthorised access, lock your account immediately from the security tab and contact support to reset credentials.

Requesting Changes

To update, correct, or request deletion of personal data tied to your account, submit a formal request via email or the Help Centre ticket system. We aim to acknowledge requests within a reasonable timeframe under applicable rules.

LEGAL CONTACT PATHS

Reach Us About a Legal or Policy Matter

If you have a question about our terms, need to flag a compliance concern, or want to request a change to your account data, our support team handles those requests directly. Responses cover account-specific queries, wallet verification disputes, and formal data requests.

Live Chat Open the chat widget from your account dashboard to reach our support team. This is the quickest path for account-linked legal queries and wallet-verification questions.
Email Support Send detailed legal or data-related requests by email. Include your registered account ID and the wallet type — DANA, OVO, or GoPay — linked to your account for faster handling.
Account Help Centre Our Help Centre covers jurisdiction questions, account suspension appeals, and data-access requests. Search by topic or submit a ticket directly from the logged-in support page.

Common Questions About Our Terms

These are the questions we actually get asked about our legal terms, account eligibility, and data rights. If yours is not covered here, open a support ticket from your account.

These terms apply to anyone who opens an account and uses the platform where local law permits. Eligibility depends on your region; access is only available where Indonesian law and our regional rules allow it.

We retain your account and transaction records for the period required by our operational obligations, then delete them. You can submit a formal data-deletion request via email or the Help Centre ticket system.

Yes. Deposits and withdrawals via DANA, OVO, or GoPay are governed both by our terms and by each payment provider's own terms. Both sets of rules apply once a transaction is initiated from your account.

Submit a correction request through the Help Centre ticket system or by emailing support. Include your account ID and the specific data you want corrected; we will confirm receipt and process the request within a reasonable timeframe.

Accounts that appear to breach our terms — such as multiple accounts linked to the same DANA or OVO wallet — may be suspended for review. We aim to contact you via your registered details during any active review.

Yes. We notify you through your registered account contact before any material change takes effect. Continuing to use the platform after that notification means you accept the updated terms as stated.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.